Comprehensive orientation and training is integral to the success of a software implementation process; lack of adequate user adoption is a major reason software implementations fail. People by nature are creatures of habit, resistant to change. Intellisoft’s comprehensive training services leverages an experienced-based change management strategy to ensure user adoption.
IntelliSoft’s trainers are an integral part of your professional services team. Training sessions are directly aligned with the phases of your project plan for a relevant, highly focused approach to onboarding.
The Intellisoft Classroom is a personalized learning space created for each customer. The content is based on the products you will be working with. Each course includes a training guide, video tutorial and quizzes. Users train at their own pace. IntelliSoft can provide progress reports to Supervisors to assist with tracking and managing the user’s progress.
IntelliSoft uses a “train the trainer” approach. We train your Power Users, who will then be assisted by your InteliSoft Customer Success Manager (CSM) during the various configuration phases of the project.
Your trainer and CSM will provide you with all the tools you need to make the most of your partnership with IntelliSoft.
To your users, IntelliSoft is new, so your first task is to give them an overview (training) and to set expectations—what they can expect from the application and what you expect from them.
Don’t make users figure out how hypothetical data applies to their situation. One way to get users excited is to let them see their data within the system. Show them firsthand what IntelliSoft can do for THEM.
Take advantage of your new system. Use this as an opportunity to roll out more effective processes that make life easier for users.
Some people think you train users once and you’re done. But successful training isn’t a one-shot effort, so don’t take any shortcuts. Be sure to follow up over time because by then, users will have a whole new set of questions.
We are one of the longest tenured companies in the Medical Credentialing space with nearly two decades’ experience. Our experienced trainers will teach you to get the most out of your Credentialing Solutions.
Trainers have years’ of experience, training hundreds of unique business users and customers.
Convenient training options to help you get the most out of your system and schedule.
We’ve trained customers of all business sizes.